by Hee, K.M. van and Keiren, J.J.A. and Post, R.D.J. and Sidorova, N.
Reference:
Designing case handling systems (Hee, K.M. van and Keiren, J.J.A. and Post, R.D.J. and Sidorova, N.), Chapter in Transactions on Petri Nets and Other Models of Concurrency I (Jensen, K., Aalst, W.M.P. van der, Billington, J., eds.), Springer, Berlin, volume 5100, 2008.
Bibtex Entry:
@incollection{chs_topnoc,
  author = {Hee, {K.M. van} and Keiren, {J.J.A.} and Post, {R.D.J.} and Sidorova, {N.} and Werf, {J.M.E.M. van der}},
  year = {2008},
  title = {Designing case handling systems},
  editor = {Jensen, {K.} and Aalst, {W.M.P. van der} and Billington, {J.}},
  booktitle = {Transactions on Petri Nets and Other Models of Concurrency I},
  pages = {119 -- 133},
  volume = {5100},
  publisher = {Springer, Berlin}
}

Designing case handling systems